Digital River – Services, pricing, comparisons and reviews

Last updated on 25 September 2023

In the ever-evolving landscape of e-commerce, businesses are continually looking for reliable platforms to streamline their operations. One such key player is Digital River, a global e-commerce, payments, and marketing services company.

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This article aims to provide an in-depth analysis of Digital River’s offerings, discussing its services, pricing, and customer reviews, all to help you make an informed decision for your business.

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Headline numbers

  • Revenue: Over $600 million (2020)
  • Customers: Serving over 5,000 brands worldwide
  • Global Reach: Operations in 245 countries and territories
  • Payment Methods: Supports over 200 local payment methods
  • Marketplaces: Over 1 million active marketplaces
  • Experience: More than 25 years in business

Key information

InformationDetails
Founded1994, Minnetonka, Minnesota, USA
Website URLwww.digitalriver.com
Phone number+1 952 253 1234
FSCS protected?No
FCA regulated?Yes

Pros and cons of Digital River

Pros

  • Global Footprint: Reach a broad customer base with operations in multiple countries.
  • Integrated Solutions: From payments to marketing, get everything under one roof.
  • Risk Management: Robust fraud prevention systems in place.
  • Extensive Payment Options: Support for numerous payment methods.
  • User-friendly Interface: Intuitive design simplifies user experience.

Cons

  • Cost: High fees can be a drawback for smaller businesses.
  • Complexity: The abundance of features may be overwhelming for some users.
  • Customer Service: Some reviews suggest room for improvement in customer support.

Digital River products and services

Global commerce

  • Description: The Global Commerce platform offers an all-in-one solution for e-commerce. It takes care of everything from payments and taxes to compliance and global market reach. Available in 245 countries and territories, supporting over 200 local payment methods.
  • Costs: The pricing is custom-tailored and typically includes a percentage of the transaction value along with additional fixed or variable fees. Varies based on transaction volume, complexity, and additional services like fraud protection or marketing services.

Payments and risk management

  • Description: A specialised product focusing on processing payments and managing risks, offering a layered security framework that includes fraud protection. Supports all major credit cards, multiple currencies, and various other localised payment methods.
  • Costs: Charged per transaction, with additional fees for risk management services. Dependent on transaction volume and the additional services chosen.

Monetisation tools

  • Description: This suite of tools is designed to help businesses monetise their products or services effectively, offering capabilities like subscription management, up-selling and cross-selling. Integrates easily with most major ecommerce platforms.
  • Costs: Pricing depends on the tools you choose and your business requirements. May include setup fees, monthly subscription fees, and transaction fees.

MarketForce marketing services

  • Description: Digital River’s MarketForce is a performance marketing agency that brings together channel marketing, direct sales, and other services under one umbrella. Services include SEO, paid media, affiliate marketing, and much more.
  • Costs: Typically based on a monthly retainer or a percentage of the advertising spend. May include additional costs for premium services such as in-depth market analysis.

MyCommerce

  • Description: Targeted at small to medium-sized businesses, MyCommerce offers a simplified e-commerce platform for those who need less complexity. Supports businesses in more than 200 countries, offering multiple payment options and currencies.
  • Costs: Comes with a monthly subscription fee and transaction fees, which are lower than those for larger enterprises. Set-up is usually free, but additional features might incur extra costs.

Digital River reviews

SourceRating
TrustPilot3.5/5
Google Reviews4.2/5
Reviews.io3.9/5
Average3.9/5

Alternatives to Digital River

  1. Shopify
  2. WooCommerce
  3. BigCommerce
  4. Magento
  5. Stripe

Additional considerations

  1. Contract Length: Check the minimum contract period.
  2. Exit Fees: Understand the costs involved in migrating to another service.
  3. Scalability: Consider whether the platform can grow with your business.

Digital River company history

Founded in 1994, Digital River has grown to become a global leader in e-commerce solutions. From humble beginnings in Minnesota, USA, the company has expanded to have a presence in numerous countries, serving thousands of brands worldwide.

FAQ

Is Digital River FCA regulated?

Yes, its UK subsidiary, Digital River UK Limited, is FCA regulated.

How does Digital River handle fraud prevention?

Through its integrated risk management features.

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What kind of businesses can benefit from Digital River?

Small to large enterprises, particularly those looking for a global footprint.

Is it possible to customise the Digital River platform?

Yes, to a large extent.

What are the Digital River payment options?

Over 200 local payment methods are supported.

Is it easy to integrate Digital River into my existing online store?

Yes, APIs and SDKs are available for integration.

Is there a Digital River trial period?

Generally, no, but exceptions may apply.

How does Digital River pricing work?

Custom pricing based on the volume and complexity of transactions.

Can Digital River handle global tax compliance?

Yes, it offers automated solutions for tax compliance.

Is 24/7 customer service available from Digital River?

Limited, depending on the package.

Does Digital River support mobile payments?

Yes, it supports various mobile payment options.

What currencies does Digital River handle?

It supports multiple currencies to help you serve a global customer base.

Does Digital River offer marketing services?

Yes, they offer a range of marketing services including SEO and social media marketing.

Is my data secure with Digital River?

Yes, the platform complies with international data protection regulations.

How is tax calculated for international orders with Digital River?

Digital River’s platform automatically calculates taxes for international orders based on local laws.

Is it possible to set up subscription-based payments with Digital River?

Yes, Digital River has a robust system for handling recurring payments.

Do I need a separate contract for different services with Digital River?

This may vary, but generally, a single contract can cover multiple services.

How quick is the setup process with Digital River?

The setup time may vary depending on the complexity of your needs, but generally, you can expect it to take a few weeks.

Is there an onboarding programme for new clients with Digital River?

Yes, Digital River generally provides an onboarding programme to help you get started.

Can I change my plan at any time with Digital River?

Plan flexibility depends on the terms of your contract, but generally, changes can be made with prior notice.

The FAQ section aims to address most of the common queries that business owners may have about Digital River. However, it’s crucial to check the terms, costs, and features with Digital River to ensure it aligns with your business goals.

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Reviewed by , Managing Director

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