Epos Now – Services, pricing, comparisons and reviews

Last updated on 26 June 2023

Founded in 2011, Epos Now is a cloud-based software provider offering point-of-sale (POS) solutions designed to help businesses in various industries manage their operations more effectively. Known for its robust hardware and comprehensive software services, the company provides solutions that cater to both small and large businesses.

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Here’s an in-depth review of Epos Now, highlighting its services, pricing, reviews, and comparisons with alternative providers.

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Headline numbers

  • Over 30,000 customers worldwide.
  • Featured in Sunday Times Tech Track 100.
  • Operating in more than 103 countries.
  • Awarded ‘Vendor of the Year’ at the 2018 Retail Systems Awards.

Key information

Founded2011, Norwich, UK
Website URLwww.eposnow.com
Phone number0800 2 945 945
FSCS protected?Not Applicable
FCA regulated?No
Key information

Pros and cons of Epos Now

Pros

  • Epos Now offers a robust, scalable solution that’s suitable for businesses of various sizes, ranging from small retail stores to large hospitality chains.
  • The cloud-based nature of their services allows for remote access, ensuring business continuity in various situations.
  • Epos Now’s system also integrates seamlessly with popular eCommerce and payment platforms, which adds to its versatility.
  • Moreover, they offer a highly customisable system with the flexibility to add or remove features according to the specific needs of the business.

Cons

  • Although Epos Now offers a robust set of features, their system might require a steep learning curve, especially for non-tech savvy individuals.
  • Additionally, some users have reported difficulties with their customer service and have pointed out occasional software glitches.
  • While Epos Now does offer 24/7 customer support, the quality and responsiveness of this support seem to vary.
Epos Now POS terminal

Epos Now products and services

Retail EPOS System

This system includes an intuitive, easy-to-use till system, back-office reporting, and inventory management. Pricing starts at £25 per month, with various optional add-ons for additional costs.

Hospitality EPOS System

Specifically designed for the hospitality industry, it provides table management, order tracking, and kitchen display features. Pricing also starts at £25 per month, with additional fees for optional features.

Epos Now AppStore

The Epos Now AppStore contains over 100 integrations and add-ons. Businesses can customise their Epos Now system with various integrations including accounting software, eCommerce platforms, and booking systems. Pricing for these add-ons varies depending on the specific application.

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Epos Pocket

This is Epos Now’s mobile POS system that allows businesses to make sales from anywhere. The app can run on any iOS device, making it a great option for businesses that need flexibility in processing transactions. Pricing details are provided upon enquiry.

Epos Now Hardware

In addition to their software solutions, Epos Now offers a range of hardware including touch screen till systems, barcode scanners, cash drawers, and receipt printers. They provide a complete POS bundle, and pricing depends on the specific bundle and components selected by the business.

Back Office Software

This software helps businesses manage stock, analyse sales data, and oversee employee performance. It provides business owners with comprehensive reports to help them make informed decisions. This service is included in the monthly subscription for the retail and hospitality EPOS systems.

Customer Loyalty Software

This add-on service helps businesses set up and manage a loyalty programme to encourage repeat business and reward loyal customers. The cost of this add-on is not specified on their website and is likely provided upon enquiry.

Epos Now reviews

Review sourceRating
TrustPilot4.4/5
Google Reviews4.2/5
Reviews.io4.3/5
Average Rating4.3/5
Epos Now reviews

Alternatives to Epos Now

While Epos Now offers a comprehensive solution, alternatives like Vend, Lightspeed, and Square are also worthy of consideration.

Vend is particularly good for retail businesses, offering a similar range of features and pricing structure.

Lightspeed is great for restaurant businesses, with a particular focus on the foodservice industry.

Square, on the other hand, stands out with its free point-of-sale software and low-cost, transparent payment processing.

Additional considerations

When choosing a POS system, consider the specific needs of your business, the size of your operations, and your budget.

While Epos Now offers a robust system, it might not be the right fit for every business.

Consider whether you need a sector-specific system (like those for retail or hospitality), or whether a more general system would suffice.

Epos Now company history

Founded in 2011, Epos Now has been dedicated to providing cloud-based POS solutions for various businesses.

The firm has experienced remarkable growth, scaling to serve over 30,000 customers in 103 countries in just over a decade.

In 2015, it was listed in the Sunday Times Tech Track 100 and has since scooped various other awards, reflecting its commitment to innovative and effective solutions.

FAQ

Does Epos Now offer training?

Yes, Epos Now provides comprehensive onboarding and training for its customers.

Can Epos Now integrate with other software?

Yes, Epos Now can seamlessly integrate with popular eCommerce and payment platforms.

What support does Epos Now offer?

Epos Now offers 24/7 customer support via phone, email, and live chat.

Is Epos Now suitable for small businesses?

Yes, Epos Now offers scalable solutions suitable for businesses of all sizes.

What are the hardware requirements for Epos Now?

Epos Now is compatible with both Android and iOS devices. You can also purchase hardware directly from Epos Now.

Does Epos Now offer a free trial?

Yes, Epos Now offers a 30-day free trial.

What industries does Epos Now cater to?

Epos Now caters to a wide range of industries, including retail, hospitality, and leisure.

Is Epos Now cloud-based?

Yes, Epos Now offers a cloud-based system, which allows for remote access and operation.

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Reviewed by , Managing Director

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