FreedomPay – Services, pricing, comparisons and reviews

Last updated on 26 September 2023

In the ever-evolving world of finance and technology, FreedomPay stands as a dynamic player in the provision of payment solutions for businesses. Catering primarily to merchants, the company offers a range of services designed to streamline transactions, reduce fraud, and enhance consumer engagement.

Compare options for taking card payments

This comprehensive article aims to delve into the intricate details of FreedomPay’s offerings, its market positioning, as well as user reviews to offer a well-rounded perspective to UK business owners.

Video: Card readers and payment machines explained

Headline numbers

  • Founded in 2000
  • Over 500,000 merchant locations globally
  • Operates in 60 countries
  • Serves sectors including Retail, Hospitality, and Healthcare
  • PCI-validated point-to-point encryption for data security

Key information

Founded2000, Philadelphia, USA
Phone number+1 888 495 2446
FSCS protected?No
FCA regulated?No

Pros and cons of FreedomPay


  • Extensive array of services, catering to a range of sectors.
  • International presence, making it viable for global operations.
  • Secure data protection capabilities.
  • Customisable solutions for businesses of all sizes.


  • Not FSCS protected.
  • Not FCA regulated in the UK.
  • Potentially higher costs for additional customisation.

FreedomPay products and services

Commerce platform

A comprehensive payment solution designed to seamlessly integrate point-of-sale systems, mobile payments, and online transactions. It provides businesses with the ability to accept a wide range of payment options while maintaining high security standards.

  • PCI Validated
  • EMV-certified
  • Integration with over 200 global payment providers
  • Supports various payment methods including contactless and mobile payments
  • Scalable to meet the needs of small businesses to large enterprises

Costs and fees

  • Setup fees apply, which can vary depending on customisation needs
  • Monthly fee starting from £50
  • Transaction fees vary depending on volume and method of payment

DecisionPoint Network

A data-driven consumer engagement platform that helps businesses improve customer experience. It provides real-time analytics and insights, which can be invaluable for targeted marketing and sales strategies. The platform utilises AI-driven recommendations to offer personalised experiences to consumers.

  • Real-time analytics
  • AI-driven recommendations
  • Customer behaviour tracking
  • Supports integration with CRM systems

Costs and fees

  • Subscription-based pricing
  • Starting at £100 per month
  • Additional charges may apply for premium analytics and reports

Secure payments with Hosted Payment Pages

FreedomPay’s Hosted Payment Pages offer a secure, compliant, and customisable online checkout experience. Businesses can integrate these pages into their existing websites to facilitate smooth online transactions.

  • PCI DSS Level 1 compliant
  • Supports 3D Secure
  • Multi-currency capabilities

Costs and fees

  • One-time setup fee that varies based on needs
  • Monthly maintenance fee starting from £20
  • Additional transaction fees apply

Mobile Wallet and Contactless Payments

With a growing trend towards mobile and contactless payments, FreedomPay offers businesses the ability to integrate these payment methods into their existing systems. This allows for quicker transactions and reduced queues, enhancing customer satisfaction.

  • Supports Apple Pay, Google Pay, and other NFC-based payment methods
  • QR code payment support
  • Integration with existing POS systems

Costs and fees

  • Monthly fee starting from £30
  • Per transaction fees apply
  • Additional fees for custom branding and features

Business Intelligence and Reporting

FreedomPay’s business intelligence platform offers deep insights into transaction data, customer behaviours, and trends. This data can be crucial for businesses to make informed decisions.

  • Dashboard-based real-time reporting
  • Trend analysis
  • Forecasting capabilities

Costs and fees

  • Starting at £80 per month
  • Additional charges may apply for custom reports and data extraction

Each of FreedomPay’s products and services offers something unique to enhance your business operations. They are designed to be modular so you can choose the services that best meet your specific needs. Additional costs can accrue for bespoke features and customisations.

FreedomPay reviews

TrustPilot4.0 out of 5
Google Reviews3.9 out of 5
Reviews.io4.1 out of 5
Average4.0 out of 5
FreedomPay reviews

Alternatives to FreedomPay

  1. Square: Offers straightforward transaction fees and is great for small businesses.
  2. PayPal: Provides a wide range of payment solutions and has global recognition.
  3. Stripe: Known for its developer-friendly APIs and global payment processing.

Additional considerations

While FreedomPay offers a robust array of services, UK businesses should consider that the company is not FSCS protected or FCA regulated.

Customisation options, while beneficial, may lead to additional costs.

FreedomPay company history

Founded in 2000 in Philadelphia, FreedomPay has seen continuous growth and expansion, now serving merchants in over 60 countries.

They have emerged as a leader in secure commerce technology, focusing on bridging the gap between businesses and consumers.


Is FreedomPay FSCS protected?

No, FreedomPay is not FSCS protected.

Is FreedomPay FCA regulated?

No, FreedomPay is not FCA regulated.

What are the costs associated with FreedomPay’s services?

Costs vary based on the product and customisation options.

Does FreedomPay offer mobile payment solutions?

Yes, FreedomPay offers mobile payment capabilities.

How does FreedomPay ensure data security?

FreedomPay employs PCI-validated point-to-point encryption to safeguard transaction data.

Is FreedomPay a good fit for small businesses?

Yes, FreedomPay offers scalable solutions that can fit businesses of all sizes, including small ones.

How does FreedomPay handle international transactions?

FreedomPay has a global presence and can process transactions in multiple currencies.

What sectors does FreedomPay serve?

FreedomPay serves a variety of sectors including Retail, Hospitality, and Healthcare.

Are there any setup fees for using FreedomPay’s services?

Yes, there are setup fees, and these will vary based on the specific services you choose.

Does FreedomPay offer real-time analytics?

Yes, their DecisionPoint Network offers real-time analytics to enhance customer engagement.

How does FreedomPay compare with other payment solutions like Square or PayPal?

FreedomPay offers a wider range of customisable solutions, though it may be more expensive than simpler platforms like Square or PayPal.

Can FreedomPay integrate with my existing point-of-sale system?

FreedomPay offers extensive integration capabilities, including with existing point-of-sale systems.

What types of payments can FreedomPay process?

FreedomPay can process credit and debit cards, mobile payments, and online transactions.

How quickly can my business start accepting payments with FreedomPay?

The setup time can vary, but generally, it takes a few weeks from signing the contract to go live.

What is FreedomPay’s customer support like?

FreedomPay offers customer support through various channels, including phone and email.

Are there any long-term contracts for using FreedomPay?

Contract length varies, and there may be options for short-term or more flexible arrangements.

Does FreedomPay offer any loyalty or rewards programmes?

Yes, FreedomPay offers consumer engagement options, including loyalty and rewards programmes.

What are the limitations of using FreedomPay in the UK?

One limitation is that FreedomPay is not FCA regulated or FSCS protected in the UK.

How reliable is the FreedomPay platform?

FreedomPay prides itself on providing a reliable platform, with robust security measures in place.

Is it easy to switch to FreedomPay from another payment processing service?

The ease of switching to FreedomPay will largely depend on the compatibility of your existing systems and the specific services you require.

This article aims to offer a comprehensive view of FreedomPay, helping business owners make informed decisions. Always consider your specific needs and conduct further research when choosing a payment solutions provider.

Compare ⓘ

Reviewed by , Managing Director


Business Financed provides general information, but not financial advice. Always speak to a qualified expert to get personalised advice for your business.

Advertising disclosure

We may be paid a commission by our FCA-regulated partners when you click on the links in our articles. This does not affect our independent journalism.

Learn more

You can learn more about how this website operates by clicking here.