EVO Payments – Services, pricing, comparisons and reviews

Last updated on 25 September 2023

EVO Payments, now a part of the Global Payments family, is a prominent player in the financial technology sector, offering an array of payment solutions to businesses across the globe. This article aims to provide a comprehensive overview of the services, pricing models, customer reviews and alternatives available to businesses considering EVO Payments.

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Headline numbers

  • Operates in 50+ markets globally
  • Over 150,000 businesses served
  • Annual payment transactions worth more than £20 billion
  • More than 2,000 employees worldwide

Key information

InformationDetails
Founded1989, USA
Website URLwww.evopayments.co.uk
Phone number0121 827 9100
FSCS protected?No
FCA regulated?Yes

Pros and cons of EVO Payments

Pros

  • Global reach and local expertise
  • Diverse suite of payment solutions
  • Secure and compliant with industry standards
  • Customisable and scalable
  • Competitive pricing

Cons

  • Additional fees for certain services
  • Complex pricing structure can be difficult to understand
  • Some customer service complaints

EVO Payments products and services

Payment processing

As the cornerstone service, EVO Payments’ payment processing enables merchants to accept a wide range of payment types including credit and debit cards, mobile payments, and other digital payment options, both online and in physical locations.

Boasts 99.9% uptime and is fully PCI DSS compliant, ensuring reliable and secure transactions.

Costs and Fees

Pricing is variable, typically based on a percentage of the transaction volume plus a fixed fee per transaction. Additional charges may apply for premium features or services.

Ecommerce solutions

EVO Payments offers a myriad of tools and APIs designed to effortlessly integrate payments into various ecommerce platforms. From shopping carts to online checkouts, they have solutions for diverse business needs.

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✓ Online, App & High Street Banking
✓ Quick & Easy Application Process
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HSBC Business Banking
✓ Business Current Account
✓ In-Branch, Online & App Banking
✓ FSCS Protected
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Metro Business Banking
✓ Business Current Account
✓ High Street Presence
✓ FSCS Protected
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✓ Business Bank Account
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✓ Quick & Easy Application Process
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✓ Business Current Account
✓ Dedicated mobile app experience
✓ FSCS Protected
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Virgin Money
✓ Business M Account
✓ In-Store, Online & App Banking
✓ Insights & Forecasting Platform
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Supports multiple currencies and over 100 types of payment methods, which is crucial for businesses with a global customer base.

Costs and Fees

Monthly subscription plans start from £25 per month. Additional transaction fees apply.

Mobile payment solutions

With the surge in mobile commerce, EVO Payments offers mobile payment solutions that make it easy for businesses to accept payments via smartphones and tablets.

Supports Android and iOS platforms, as well as various mobile payment methods like Apple Pay and Google Pay.

Costs and Fees

Typically, there is a monthly fee for mobile payment services starting at around £10 per month, in addition to transaction fees.

Point-of-Sale (POS) Systems

EVO Payments provides an array of point-of-sale systems, including countertop terminals, wireless solutions, and integrated POS systems.

Compatible with a variety of software platforms and fully PCI compliant.

Costs and Fees

Costs for POS systems can vary widely based on hardware and software needs, with initial setup fees and potential monthly service fees.

Invoice and billing solutions

For businesses that need to generate invoices, EVO Payments offers solutions that can manage and automate the invoicing and billing process.

Can integrate with most popular accounting software, automating not just invoicing but also tax calculations and reconciliations.

Costs and Fees

Monthly subscription fees start from £20 per month, with additional features offered at extra cost.

Virtual terminal

EVO Payments offers a virtual terminal that allows businesses to process card payments without a physical terminal, often ideal for telephone or mail-order businesses.

Encrypted and secure, this service is fully compliant with PCI DSS regulations.

Costs and Fees

The virtual terminal service is often bundled with other services, but standalone monthly fees typically start at £15.

By offering a diverse suite of services, EVO Payments aims to be a one-stop shop for businesses looking for payment solutions. However, it’s vital to carefully consider the associated costs and fees, which can be complex and may include additional charges based on the features you require.

EVO Payments reviews

SourceRating
TrustPilot4.2/5
Google Reviews3.9/5
Reviews.io4.1/5
Average4.07/5

Alternatives to EVO Payments

  • Square: Known for easy setup and transparent pricing
  • PayPal: Offers an extensive network and consumer trust
  • Adyen: Provides a seamless experience across multiple channels
  • Stripe: Popular for online businesses, with powerful APIs

Additional considerations

While EVO Payments offers an extensive range of services, businesses should also consider customer service quality, additional fees, and how well the offered services integrate with existing systems.

EVO Payments company history

Founded in 1989, EVO Payments has significantly expanded its reach and offerings over the past few decades. It went public in 2018 and was later acquired by Global Payments, solidifying its position in the fintech industry.

FAQ

Is EVO Payments regulated by the FCA?

Yes, EVO Payments is fully regulated by the Financial Conduct Authority (FCA).

Does EVO Payments charge setup fees?

The setup fees for EVO Payments vary depending on the specific service you select.

How quickly does EVO Payments process payments?

EVO Payments typically processes payments within a span of 1-3 business days.

Does EVO Payments offer a mobile app?

Yes, EVO Payments offers a mobile app for easier transaction management on the go.

Does EVO Payments support international transactions?

Yes, EVO Payments provides support for various international transactions and currencies.

Is it possible to integrate my e-commerce platform with EVO Payments?

Absolutely, EVO Payments offers APIs and tools for easy e-commerce integration.

Does EVO Payments require a contract?

Contract requirements for EVO Payments depend on the service and level of customisation you require.

Are there discounts for high-volume businesses with EVO Payments?

Yes, EVO Payments offers pricing tiers that provide discounts for high-volume businesses.

Does EVO Payments support PCI DSS compliance?

Yes, EVO Payments is compliant with the Payment Card Industry Data Security Standard (PCI DSS).

Does EVO Payments offer multi-currency support?

Yes, EVO Payments supports transactions in multiple currencies to facilitate global business.

What payment methods are supported by EVO Payments?

EVO Payments supports a wide range of payment methods including credit/debit cards and mobile payments.

Is there a trial period offered by EVO Payments?

Typically, EVO Payments does not offer a trial period, although promotional offers may vary.

Are there cancellation fees with EVO Payments?

Cancellation fees for EVO Payments depend on your specific service agreement and contract terms.

How reliable is EVO Payments’ customer service?

EVO Payments offers 24/7 customer service, although customer reviews on the quality are mixed.

Is invoicing available through EVO Payments?

Yes, invoicing features are available as part of EVO Payments’ suite of services.

Does EVO Payments offer point-of-sale systems?

Yes, EVO Payments offers point-of-sale systems suitable for various types of businesses.

What is the uptime for EVO Payments services?

EVO Payments boasts an uptime of 99.9%, ensuring reliable service.

Is EVO Payments suitable for small businesses?

Absolutely, EVO Payments offers services that are scalable and suitable for businesses of all sizes.

Can the payment gateway from EVO Payments be customised?

Yes, EVO Payments allows for the customisation of your payment gateway to fit your specific needs.

How secure are transactions through EVO Payments?

EVO Payments maintains high security standards, including compliance with PCI DSS regulations.

In summary, EVO Payments offers a wide range of payment solutions that can be tailored to meet the specific needs of businesses both large and small. However, pricing can be complex and additional fees may apply, so businesses should thoroughly investigate to determine if EVO Payments is the right fit for them.

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Reviewed by , Managing Director

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