Ingenico – Services, pricing, comparisons and reviews

Ingenico is a globally recognised leader in seamless payment solutions, offering a comprehensive suite of products and services designed to streamline payment processing for businesses. The France-based company plays a vital role in the worldwide payment ecosystem, catering to the needs of all types of businesses, from small enterprises to multinational corporations.

This article offers a detailed overview of Ingenico’s offerings, its strengths and weaknesses, and how it stacks up against its competitors.

Headline numbers

• Established in 1980, Ingenico boasts over 40 years of experience in payment solutions.
• The company operates in more than 170 countries.
• It has installed more than 3 million payment terminals worldwide.
• Ingenico processes approximately 5.1 billion transactions per year.

Ingenico data and fees

Fee Type	Approximate Cost
Card reader name	Varies (i.e., Axium, Tetra, etc.)
Contract length	No long-term contract is typically required
Terminal cost	£150 – £500 depending on model
Consumer card fees	1.0% – 2.5% per transaction
Business card fees	1.5% – 2.75% per transaction
Card not present (CNP) fees	1.0% – 2.5% per transaction
Minimum monthly charge*	Typically, no minimum monthly charge
Refund fees	No charge
Chargebacks	£15 per occurrence
Replacement reader	Varies based on terminal model
Receipt rolls	£12 – £20 per box
Paper billing (optional)	£5 per month
PCI compliance	Included in monthly fee
Early termination	Varies, may apply if using a leasing service

*Note: Some specific plans or leasing options may require a minimum monthly charge.

This table provides an approximation of fees based on available information, and actual fees may differ based on the specifics of your business and any negotiated terms. Always confirm pricing and contract details directly with Ingenico or your chosen payment services provider.

Company information

Item	Data
Founded	1980, Paris, France
Website URL	www.ingenico.com
Phone number	+44 870 44 24224
FSCS protected?	No
FCA regulated?	Yes

Pros and cons of Ingenico

Pros

• Ingenico’s greatest strength lies in its broad portfolio of payment services, making it a versatile choice for businesses of all sizes.
• The company offers advanced point of sale (POS) terminals, robust online payment gateways, and integrated payment services for a seamless customer experience.
• Moreover, Ingenico’s solutions support a wide range of payment methods, including credit cards, debit cards, mobile payments, and more.
• This flexibility, combined with the company’s commitment to secure transactions, makes Ingenico a strong contender in the payment solutions market.

Cons

• However, while Ingenico’s wide range of products may be a boon to many businesses, it can be overwhelming for smaller enterprises, especially those with limited resources for managing complex payment systems.
• Some users have reported that Ingenico’s customer support is not as responsive as it could be, which can lead to frustration when technical issues arise.
• Also, the cost of Ingenico’s services, especially its high-end POS terminals, may be prohibitive for small businesses on a tight budget.

Ingenico products and services

Payment Terminals

Ingenico offers a range of payment terminals, from countertop models to portable and mobile devices. These support various payment methods, including chip and pin, contactless, and mobile payments. Costs vary depending on the specific model and functionality, with higher-end models offering advanced features like touchscreen displays and wireless connectivity.

Payment Gateway

Ingenico’s online payment gateway allows businesses to accept online payments securely and efficiently. The service supports various payment methods and currencies, making it ideal for businesses that operate internationally. Pricing is based on transaction volumes and typically involves a setup fee, monthly fee, and per-transaction charge.

Axium

Ingenico’s Axium is an open Android POS platform designed for the digital age. It provides a consumer-like user experience and access to the Android app ecosystem, offering merchants a vast array of business apps to boost productivity, manage inventory, loyalty programmes, and more. Pricing for Axium will depend on the exact configuration and software package chosen.

ePayments

Ingenico ePayments is the online and mobile commerce division of Ingenico Group, which connects merchants and consumers, enabling businesses to accept payments from customers across the globe. Ingenico ePayments handles online and mobile payments across multiple channels, providing a single solution to manage and secure all online payment processes. Pricing is typically customised based on business size and needs.

Estate Manager

Ingenico Estate Manager is an advanced terminal management system that enables efficient, centralised control of payment terminal estates. It provides support for estate planning, software distribution, and terminal health monitoring. This aids businesses in managing their payment solutions efficiently, ultimately helping to improve customer satisfaction and reduce operating costs. Pricing is dependent on the size and complexity of the terminal estate being managed.

Tetra Terminals

The Tetra range of payment terminals from Ingenico offers a selection of countertop, wireless, and mobile terminals. Each model provides fast, secure transactions and an intuitive user interface, making it easier for businesses to process payments. The cost will depend on the specific terminal chosen, with more advanced models carrying a higher price tag.

Lane Series

The Lane series comprises Ingenico’s range of self-service payment solutions, designed for integration into self-service kiosks. These devices allow customers to make secure payments independently, speeding up the payment process and reducing queues. Pricing varies based on the specific model and integration requirements.

Ingenico reviews

Review source	Rating
TrustPilot	3.4/5
Google Reviews	3.7/5
Reviews.io	3.5/5
Average rating	3.53/5

Alternatives to Ingenico

While Ingenico offers a comprehensive range of payment solutions, it is not the only player in the market.

Competitors like Square, Worldpay, and PayPal also offer robust payment systems.

Square is particularly popular among small businesses due to its user-friendly interface and competitive pricing.

Worldpay is another major contender, offering a wide range of services, including card machines, online payments, and virtual terminals.

PayPal, while better known for its consumer-oriented payment platform, also offers services geared towards businesses, including online payments and card readers.

Additional considerations

When choosing a payment solution, it is crucial for businesses to consider their specific needs and resources.

While Ingenico’s wide range of products and international reach may make it an attractive choice for some businesses, others may find more value in the simplicity and cost-effectiveness of solutions like Square or PayPal.

In addition, businesses should consider the level of customer support offered by the provider. Ingenico has faced criticism for its customer service, which is an essential factor, particularly for businesses that rely heavily on their payment systems.

Ingenico company history

Ingenico was founded in France in 1980 with the goal of developing the first all-in-one payment terminal.

Since then, the company has grown to become a global leader in seamless payment solutions. Ingenico has consistently innovated in the payment industry, introducing features like contactless payments and mobile POS systems.

The company has expanded its global presence, operating in over 170 countries worldwide.

Despite changes in the market and the advent of new competitors, Ingenico has maintained a strong position, underpinned by its commitment to providing reliable and secure payment solutions for businesses of all sizes.

FAQ