Lloyds vs Metro Bank for business banking – Comparing pros and cons, features and fees

When it comes to choosing a bank for your business, several factors need to be taken into consideration. In the UK, Lloyds and Metro Bank are two prominent players in the business banking landscape, each with its own set of advantages and disadvantages.

This article aims to compare Lloyds vs Metro Bank, highlighting their pros, cons, key differences, costs, and other important considerations to help you make an informed decision for your business.

Lloyds vs Metro Bank

Features	Lloyds	Metro Bank
Reputation	Established and trusted	Relatively newer bank
Branch Network	Extensive throughout the UK	Smaller presence, expanding network
Opening Hours	Standard business hours	Extended hours, including weekends
Digital Banking	Comprehensive online and mobile	User-friendly digital platforms
Services	Diverse range of products and offerings	Comprehensive suite of banking services
Account Opening Process	Can be complex and time-consuming	Streamlined and efficient
Flexibility	May have limitations in tailoring to individual business needs	Emphasizes flexibility and personalized solutions
Customer Service	Efficient and established reputation	Known for exceptional customer service
Pricing and Fees	Varying fee structures	Different fee structures for accounts and services
Industry Expertise	Broad knowledge across industries	Growing experience in various sectors
Additional Services	Extensive resources and networking events	Value-added services and perks

It’s important to note that this table provides a general overview, and individual experiences and specific requirements may vary. It is recommended to conduct thorough research and engage with representatives from both banks to gain a more comprehensive understanding before making a decision for your business banking needs.

Statistics

1. Lloyds:

• As of 2021, Lloyds Banking Group reported total assets of over £860 billion, making it one of the largest banks in the UK and Europe.
• Lloyds serves over 30 million customers, including individuals, businesses, and corporate clients, highlighting its extensive reach in the UK market.
• In 2020, Lloyds provided £10 billion in lending to support businesses through government-backed COVID-19 relief schemes, demonstrating its commitment to assisting businesses during challenging times.

2. Metro Bank:

• Metro Bank, founded in 2010, has grown rapidly and expanded its branch network across the UK. As of 2021, it had 77 stores and planned to increase the number of branches in the coming years.
• In 2020, Metro Bank reported total assets of £21.8 billion, showcasing its substantial growth since its inception and its increasing presence in the UK banking sector.
• Metro Bank received the highest customer satisfaction rating among personal and business banking customers in the Competition and Markets Authority’s (CMA) independent survey in 2020, indicating its success in delivering excellent customer service.

Pros of Lloyds

• Established reputation: Lloyds is one of the largest and oldest banks in the UK, with a long-standing reputation for stability and reliability. This can provide peace of mind to businesses seeking a trusted banking partner.
• Extensive branch network: Lloyds boasts an extensive branch network throughout the country, making it convenient for businesses to access in-person services, such as cash deposits and face-to-face consultations.
• Diverse range of services: Lloyds offers a comprehensive suite of business banking products and services, including business accounts, lending options, merchant services, and cash management solutions. This can be advantageous for businesses with varying financial needs.

Cons of Lloyds

• Complex account opening process: Some businesses have reported that Lloyds’ account opening process can be cumbersome and time-consuming, involving extensive documentation and verification procedures.
• Limited flexibility: Lloyds’ products and services may not be as flexible or tailored to individual business requirements compared to newer, more agile competitors.

Pros of Metro Bank

• Flexible opening hours: Metro Bank stands out for its extended opening hours, including evenings, weekends, and bank holidays. This flexibility can be advantageous for businesses that require immediate assistance or access to banking services outside of regular working hours.
• Digital banking solutions: Metro Bank prioritizes digital banking, providing user-friendly online and mobile platforms. Their technology-driven approach allows businesses to conveniently manage their accounts, make transactions, and access essential banking services remotely.
• Customer-centric approach: Metro Bank has built a reputation for exceptional customer service. Their focus on providing a personalized and responsive experience can be appealing for businesses seeking a bank that prioritizes their needs and offers tailored solutions.

Cons of Metro Bank

• Limited branch network: While Metro Bank is expanding its branch network, it currently has a smaller presence compared to more established banks like Lloyds. This may be a drawback for businesses that prefer in-person banking services and widespread branch accessibility.
• Relatively newer player: As a relatively newer bank, Metro Bank may lack the same level of industry experience and established reputation as its competitors. Some businesses may prefer the stability and long-standing track record of more established banks like Lloyds.

Lloyds vs Metro Bank – Key differences

1. Branch network: While Lloyds has an extensive branch network, Metro Bank differentiates itself by offering longer opening hours, including weekends and bank holidays. This can be beneficial for businesses requiring immediate support outside of regular working hours.
2. Technology and digital banking: Metro Bank places a strong emphasis on digital banking, providing user-friendly online and mobile platforms. Their technology-driven approach may appeal to businesses seeking efficient digital banking solutions.
3. Customer service: Lloyds’ established presence in the industry often comes with a reputation for efficient customer service. However, Metro Bank has gained recognition for its customer-centric approach, aiming to provide a more personalized and responsive experience.

Lloyds vs Metro Bank – Costs and pricing

Comparing costs and pricing structures is crucial for businesses to optimize their financial management.

Both Lloyds and Metro Bank offer various fee structures depending on the type of account and services chosen.

It is recommended to thoroughly review and compare these fees, including transaction charges, monthly account fees, and overdraft costs, to determine the most cost-effective option for your business.

Lloyds vs Metro Bank – Other considerations

1. Industry expertise: Consider whether Lloyds or Metro Bank has experience in your specific industry or sector. Specialized industry knowledge can be valuable in understanding and meeting your business’s unique financial requirements.
2. Additional services: Evaluate any additional services or perks provided by each bank, such as business advice, networking events, or access to industry resources. These value-added offerings can enhance the overall banking experience and support your business growth.

Lloyds vs Metro Bank – Verdict

In conclusion, both Lloyds and Metro Bank offer distinct advantages for business banking in the UK.

Lloyds’ established reputation and extensive branch network may suit businesses seeking stability and accessibility.

On the other hand, Metro Bank’s emphasis on digital banking and customer-centric approach may appeal to businesses looking for a more technologically advanced and personalised banking experience.

Lloyds vs Metro Bank – FAQ

Remember, the answers provided here are general in nature, and it’s important to directly contact Lloyds and Metro Bank for specific details, personalised advice, and the most up-to-date information regarding their business banking services.