TouchBistro – Services, pricing, comparisons and reviews

Last updated on 26 June 2023

TouchBistro, a highly innovative restaurant point-of-sale (POS) system, is designed exclusively to meet the unique needs of the foodservice industry. This article provides an in-depth analysis of TouchBistro’s services, pricing, comparisons with competitors, and reviews from users across various platforms.

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Headline numbers

  • Founded in 2010, operating for over a decade
  • Serving more than 16,000 restaurants in 100+ countries
  • Recognised as Best POS System for Restaurants by in 2021
  • Reached the “Top 100 Fastest Growing Companies in Canada” in 2019 by the Globe and Mail

TouchBistro data and fees

Fee TypeExample TouchBistro Costs
EPOS System NameTouchBistro POS
Contract Length12 months
Terminal Cost£300 per terminal
Consumer Card Fees1.5% per transaction
Business Card Fees2.0% per transaction
CNP Fees1.8% per transaction
Minimum Monthly Charge£69
Refund Fees£0 (no charge)
Chargebacks£15 per instance
Replacement Reader£75
Receipt Rolls£10 per pack (10 rolls)
Paper Billing (Optional)£5 per month
PCI ComplianceIncluded in monthly fee
Early Termination£200
TouchBistro fees and charges

Please note that these numbers are only examples and the actual costs may vary. Always check with TouchBistro for the most accurate and up-to-date pricing.

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Company information

Founded (date, location)2010, Toronto, Canada
Phone number0808 196 5846
FSCS protected?No
FCA regulated?No
Company information

Pros and cons of TouchBistro


  • Highly intuitive user interface
  • Comprehensive features tailored for the foodservice industry
  • Excellent customer service with 24/7 support
  • Regular software updates to incorporate new features and improvements


  • May not be the best fit for non-restaurant businesses
  • Setup and installation can be time-consuming
  • Some customers report occasional software glitches

TouchBistro products and services

TouchBistro POS

A powerful POS system designed to streamline operations, improve customer service, and maximise profits. Starts at £69 per month, with optional add-on services at additional costs.

TouchBistro Payments

Integrated payment solution to seamlessly accept and manage all types of transactions. Pricing is customised based on the specific needs and size of the business.

TouchBistro Loyalty

A loyalty program platform to engage customers, improve retention and increase revenue. Pricing details available upon request.

TouchBistro Reservations

This service allows restaurants to streamline their booking process and manage their floor plans efficiently. It synchronises with the POS system to facilitate accurate, real-time booking management. Pricing details available upon request.

TouchBistro Online Ordering

An add-on service that allows restaurants to offer convenient online ordering directly from their websites or social media platforms, improving customer experience and expanding revenue streams. Pricing details available upon request.

TouchBistro Kitchen Display System (KDS)

This system offers a seamless communication between the front of the house and the kitchen, reducing errors, enhancing kitchen efficiency and speeding up service times. Pricing details available upon request.

TouchBistro Gift Cards

Custom-branded physical and digital gift cards service that integrates directly with TouchBistro POS, enabling businesses to sell and redeem gift cards. Pricing details available upon request.

TouchBistro Customer Facing Display

A display service that provides customers with an interactive and transparent checkout experience, showing order details in real-time, and providing an opportunity for tipping and digital receipts. Pricing details available upon request.

TouchBistro reviews

SourceRating (click to view)
Google Reviews4.5/5
Average Rating4.3/5
TouchBistro reviews

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Additional considerations

The success with TouchBistro depends significantly on the specific needs of the restaurant. It’s advisable to undertake a comprehensive assessment of your needs and how they align with what TouchBistro offers before making a decision.

TouchBistro company history

Founded in 2010, TouchBistro set out to tackle the underserved problem of restaurant order management by developing a POS system dedicated to the restaurant industry. Over the years, they have grown into a leader in the field, serving thousands of restaurants in over 100 countries worldwide.

FAQ for business owners about TouchBistro

Is TouchBistro suitable for a small cafe or bistro?

Yes, TouchBistro is designed to be scalable and works efficiently for businesses of all sizes, from small cafes to large restaurants.

Does TouchBistro offer hardware solutions as well?

Yes, in addition to their software solutions, TouchBistro also offers hardware including iPads, cash drawers, receipt printers, and payment devices.

How easy is it to train staff to use TouchBistro?

TouchBistro is known for its intuitive interface, which makes training staff relatively straightforward. In addition, the company offers comprehensive support and training resources to help businesses get up to speed.

Can TouchBistro handle multiple restaurant locations?

Yes, TouchBistro is equipped to manage multiple locations, enabling businesses to easily streamline operations across various sites.

Does TouchBistro integrate with other software, like accounting or inventory management systems?

Yes, TouchBistro offers numerous integrations with popular software applications including QuickBooks, Sage, Xero for accounting, and 7shifts for labour management.

Is customer data secure with TouchBistro?

TouchBistro takes data security seriously and complies with the highest standards of payment security including PCI and EMV compliance.

Does TouchBistro offer any free trial?

Yes, TouchBistro offers a free trial, which allows potential users to evaluate the system before making a commitment.

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