TouchBistro, a highly innovative restaurant point-of-sale (POS) system, is designed exclusively to meet the unique needs of the foodservice industry. This article provides an in-depth analysis of TouchBistro’s services, pricing, comparisons with competitors, and reviews from users across various platforms.
Headline numbers
- Founded in 2010, operating for over a decade
- Serving more than 16,000 restaurants in 100+ countries
- Recognised as Best POS System for Restaurants by Business.com in 2021
- Reached the “Top 100 Fastest Growing Companies in Canada” in 2019 by the Globe and Mail
TouchBistro data and fees
| Fee Type | Example TouchBistro Costs |
|---|---|
| EPOS System Name | TouchBistro POS |
| Contract Length | 12 months |
| Terminal Cost | £300 per terminal |
| Consumer Card Fees | 1.5% per transaction |
| Business Card Fees | 2.0% per transaction |
| CNP Fees | 1.8% per transaction |
| Minimum Monthly Charge | £69 |
| Refund Fees | £0 (no charge) |
| Chargebacks | £15 per instance |
| Replacement Reader | £75 |
| Receipt Rolls | £10 per pack (10 rolls) |
| Paper Billing (Optional) | £5 per month |
| PCI Compliance | Included in monthly fee |
| Early Termination | £200 |
Please note that these numbers are only examples and the actual costs may vary. Always check with TouchBistro for the most accurate and up-to-date pricing.
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Company information
| Detail | Information |
|---|---|
| Founded (date, location) | 2010, Toronto, Canada |
| Website URL | www.touchbistro.com |
| Phone number | 0808 196 5846 |
| FSCS protected? | No |
| FCA regulated? | No |
Pros and cons of TouchBistro
Pros:
- Highly intuitive user interface
- Comprehensive features tailored for the foodservice industry
- Excellent customer service with 24/7 support
- Regular software updates to incorporate new features and improvements
Cons:
- May not be the best fit for non-restaurant businesses
- Setup and installation can be time-consuming
- Some customers report occasional software glitches
TouchBistro products and services
TouchBistro POS
A powerful POS system designed to streamline operations, improve customer service, and maximise profits. Starts at £69 per month, with optional add-on services at additional costs.
TouchBistro Payments
Integrated payment solution to seamlessly accept and manage all types of transactions. Pricing is customised based on the specific needs and size of the business.
TouchBistro Loyalty
A loyalty program platform to engage customers, improve retention and increase revenue. Pricing details available upon request.
TouchBistro Reservations
This service allows restaurants to streamline their booking process and manage their floor plans efficiently. It synchronises with the POS system to facilitate accurate, real-time booking management. Pricing details available upon request.
TouchBistro Online Ordering
An add-on service that allows restaurants to offer convenient online ordering directly from their websites or social media platforms, improving customer experience and expanding revenue streams. Pricing details available upon request.
TouchBistro Kitchen Display System (KDS)
This system offers a seamless communication between the front of the house and the kitchen, reducing errors, enhancing kitchen efficiency and speeding up service times. Pricing details available upon request.
TouchBistro Gift Cards
Custom-branded physical and digital gift cards service that integrates directly with TouchBistro POS, enabling businesses to sell and redeem gift cards. Pricing details available upon request.
TouchBistro Customer Facing Display
A display service that provides customers with an interactive and transparent checkout experience, showing order details in real-time, and providing an opportunity for tipping and digital receipts. Pricing details available upon request.
TouchBistro reviews
| Source | Rating (click to view) |
|---|---|
| TrustPilot | 4.3/5 |
| Google Reviews | 4.5/5 |
| Reviews.io | 4.2/5 |
| Average Rating | 4.3/5 |
Alternatives to TouchBistro
- Square for Restaurants
- Lightspeed Restaurant POS
- Upserve POS
- Revel Systems POS
Additional considerations
The success with TouchBistro depends significantly on the specific needs of the restaurant. It’s advisable to undertake a comprehensive assessment of your needs and how they align with what TouchBistro offers before making a decision.
TouchBistro company history
Founded in 2010, TouchBistro set out to tackle the underserved problem of restaurant order management by developing a POS system dedicated to the restaurant industry. Over the years, they have grown into a leader in the field, serving thousands of restaurants in over 100 countries worldwide.
FAQ for business owners about TouchBistro
Yes, TouchBistro is designed to be scalable and works efficiently for businesses of all sizes, from small cafes to large restaurants.
Yes, in addition to their software solutions, TouchBistro also offers hardware including iPads, cash drawers, receipt printers, and payment devices.
TouchBistro is known for its intuitive interface, which makes training staff relatively straightforward. In addition, the company offers comprehensive support and training resources to help businesses get up to speed.
Yes, TouchBistro is equipped to manage multiple locations, enabling businesses to easily streamline operations across various sites.
Yes, TouchBistro offers numerous integrations with popular software applications including QuickBooks, Sage, Xero for accounting, and 7shifts for labour management.
TouchBistro takes data security seriously and complies with the highest standards of payment security including PCI and EMV compliance.
Yes, TouchBistro offers a free trial, which allows potential users to evaluate the system before making a commitment.