Dojo – Services, pricing, comparisons and reviews

Last updated on 29 August 2023

Founded in 2010, Dojo is an innovative UK-based company providing merchant services and payment solutions. With a suite of products and services ranging from payment card readers to integrated payment systems, Dojo provides an efficient, secure, and customer-focused payment experience.

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This article will take you on a deep dive into Dojo’s extensive product line, with a special focus on its most renowned products – the Dojo Go Card Reader, and the Dojo One Card Reader.

Video: Card readers and payment machines explained

Headline numbers

  • Over 10,000 active business users across the UK
  • Processes over £2 billion in payments annually
  • Offers 24/7 customer support, with high satisfaction ratings

Dojo card readers compared – Dojo Go vs Dojo One

DetailsDojo GoDojo One
Card reader nameDojo GoDojo One
UsageMobileCountertop
Contract length18 months24 months
Terminal cost£15/mo£20/mo
Consumer card fees1.2%1.1%
Business card fees2.2%2.0%
Card not present (CNP) fees1.6%1.5%
Minimum monthly charge£20£25
Refund fees£0.20 per transaction£0.20 per transaction
Chargebacks£15 per case£15 per case
Replacement reader£200£300
Receipt rolls£10 per pack£10 per pack
Paper billing (optional)£2.50 per bill£2.50 per bill
PCI complianceIncludedIncluded
Early termination£250£250
Dojo Go vs Dojo One

Note: Fees are typical examples and may vary. Always check with the provider for the most up-to-date information.

Company information

ItemData
FoundedUK, 2009
Website URLhttps://www.dojo.tech
Phone number0800 044 3550
FSCS Protected?No
FCA Regulated?Yes
Key information

Pros and cons of Dojo

Like any other service, using Dojo comes with its own set of advantages and potential drawbacks. Here, we analyze both to give a balanced perspective on the company’s offerings.

Pros

  • 1. Variety of Payment Options: With Dojo, businesses can accept a wide range of payment methods, from chip and PIN to contactless and mobile wallet payments. This ensures that businesses can cater to the diverse payment preferences of their customers.
  • 2. High-Level Security: Dojo’s products are PCI DSS compliant, offering a high level of security. They use point-of-sale encryption, providing secure transactions and peace of mind for both businesses and their customers.
  • 3. Comprehensive Payment Solutions: From portable card readers like the Dojo Go to the countertop Dojo One and a robust online payment gateway, Dojo offers comprehensive solutions suitable for all types of businesses.
  • 4. Seamless Integration: Dojo’s products can seamlessly integrate with each other and with existing systems, facilitating a cohesive payment experience across all sales channels.
  • 5. Superior Customer Support: Dojo is known for its exceptional customer support, available 24/7 to assist with any queries or issues. It also offers consultancy services to help businesses identify the most suitable products for their needs.

Cons

  • 1. Costs: While Dojo offers a range of excellent features and services, the cost might be higher than some other payment service providers. However, the advanced features and high level of service often justify the investment.
  • 2. Limited Physical Presence Outside Certain Markets: As of 2023, Dojo is mainly established in the UK. While they offer online solutions worldwide, the availability of their physical products like card readers might be limited in some markets.
  • 3. Potential Learning Curve: With any new technology, there may be a learning curve when first implementing Dojo’s systems, especially for those who are not tech-savvy. However, Dojo provides comprehensive guides and customer support to aid in this transition.

In conclusion, Dojo offers a robust and secure platform for managing financial transactions, with some considerations to keep in mind. As always, it’s essential for businesses to thoroughly research and consider their specific needs before selecting a payment service provider.

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Dojo products and services

Dojo Go Card Reader

The Dojo Go Card Reader is one of the flagship products of Dojo. It’s designed to be a highly portable, easy-to-use card reader that can handle various types of card payments. This includes chip and PIN, contactless, and mobile wallet transactions such as Apple Pay and Google Pay. The sleek device is an essential tool for all types of businesses – whether they operate from a physical location, online, or on the go.

Notably, the Dojo Go Card Reader features encryption at the point of sale, ensuring that every transaction is secure. This protects both the business and the customer from potential fraud. It’s also compliant with the Payment Card Industry Data Security Standard (PCI DSS), offering further peace of mind to users.

Ease of use is a prominent feature of the Dojo Go Card Reader. It integrates seamlessly with the Dojo app, available for both Android and iOS devices. The app allows businesses to track sales in real-time, issue refunds, and access detailed transaction history. These capabilities make it an indispensable tool for effective financial management.

Dojo One Countertop Card Reader

An addition to the company’s suite of comprehensive payment solutions, the Dojo One Countertop Card Reader has set new standards in stationary payment terminals. Specifically tailored to businesses that operate from a fixed location, such as restaurants, retail stores, and salons, the Dojo One offers a robust, secure, and efficient payment experience right at the counter.

What sets the Dojo One apart from other countertop card readers is its multi-functional capabilities. It accepts a wide variety of payment methods, including chip and PIN, contactless, and mobile wallet payments. This versatility means that businesses can cater to the diverse payment preferences of their customers without compromising on speed or security.

The countertop card reader comes with a large, easy-to-read screen, making it simple for both staff and customers to use. The user-friendly interface allows for quick transactions, enhancing the overall customer experience and reducing wait times.

Like the Dojo Go Card Reader, the Dojo One integrates with the Dojo app, providing businesses with real-time insights into their sales. This allows for more accurate financial forecasting and more efficient management of cash flow.

Further strengthening its security credentials, the Dojo One is PCI DSS compliant, featuring encryption at the point of sale. This means every transaction that takes place is protected, ensuring the safety of both customer and business data.

Dojo Payment Gateway

Besides the Dojo Go Card Reader, Dojo’s payment gateway is a highly appreciated product. It’s designed to facilitate online transactions, perfect for e-commerce businesses. It offers a robust platform that supports multiple payment methods and currencies, providing an easy, secure, and efficient checkout experience.

The gateway comes with in-built fraud detection mechanisms and is also PCI DSS compliant, maintaining high standards of transaction security. Plus, its compatibility with various shopping cart solutions and the ability to integrate with existing websites and platforms makes it highly flexible.

Dojo Integrated Payment Systems

For businesses looking for an all-in-one solution, Dojo’s integrated payment systems are a perfect fit. These systems offer a combination of the company’s best products and services to facilitate payment processes across multiple platforms and sales channels.

These integrated systems include point of sale (POS) systems, card readers, payment gateways, and invoicing tools, all working harmoniously to provide a streamlined payment experience. They can be customised to suit the needs of businesses of all sizes and types, providing flexibility and scalability.

Dojo reviews

SourceRating
TrustPilot4.5/5
Google Reviews4.4/5
Reviews.io4.6/5
Average4.5/5
Dojo reviews

Alternatives to Dojo

For businesses considering different options, providers such as Square, PayPal, and Worldpay offer similar services.

Square is ideal for small businesses due to its simple fee structure and free card reader. PayPal is globally recognised and facilitates international transactions, but their fees can be high. Worldpay is another robust platform offering a comprehensive suite of payment solutions.

Additional considerations

While Dojo provides excellent services, the absence of FSCS protection is worth considering. Also, it is crucial to understand their fee structure, including any additional costs such as terminal rentals or set-up fees. A thorough comparison with alternatives can help determine the best fit for your business needs.

Dojo company history

Dojo was founded in 2010 with a mission to simplify payment processing for businesses.

Over the years, they have made significant strides in their field, introducing innovative solutions and attracting an expanding customer base.

With a commitment to transparency, they have set themselves apart in an industry often marked by complex fee structures and opaque processes.

FAQ

What types of payments can I accept with Dojo card readers?

Dojo card readers can process a variety of payment types, including chip and PIN, contactless, and mobile wallet payments such as Apple Pay and Google Pay.

How secure are transactions made through Dojo card readers?

Transactions made through Dojo card readers are highly secure. The devices use point-of-sale encryption and are compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring the utmost safety for both customer and business data.

Can I use Dojo card readers for my online business?

While Dojo’s physical card readers are designed for in-person transactions, the company also offers a robust payment gateway for online businesses. It’s designed to facilitate secure online transactions and is compatible with various e-commerce platforms.

How do I track my sales with Dojo card readers?

Dojo card readers integrate seamlessly with the Dojo app, which provides real-time sales tracking, detailed transaction history, and the ability to issue refunds. The app is available for both Android and iOS devices.

Can Dojo card readers work with my existing POS system?

Yes, Dojo’s integrated payment systems can be customised to work harmoniously with your existing POS system. This ensures a streamlined payment experience across all your sales channels.

What is the customer support like for Dojo products?

Dojo offers round-the-clock customer support to help businesses with any issues or queries. This includes technical assistance, transactional support, and help with compliance and security.

How do I choose which Dojo product is right for my business?

Dojo offers consultancy services to assist businesses in determining the most suitable products and services for their specific needs. This involves an assessment of your current processes and the proposal of the most efficient, secure, and cost-effective solutions.

How do I get started with Dojo?

You can start by reaching out to Dojo through their website or customer support hotline. They can guide you through the process of understanding your business’s unique needs, selecting the right products, and setting up your new payment system.

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Reviewed by , Managing Director

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