Fiserv is a world leader in providing financial services technology solutions to businesses. From payments to processing services, risk and compliance, Fiserv aids thousands of clients in navigating the digital landscape. This article aims to review and evaluate their offerings, helping UK businesses to make an informed decision.
Headline numbers
- Founded in 1984, serving over 12,000 clients worldwide
- Processes over 30 billion digital transactions annually
- Employs over 40,000 professionals worldwide
- Operates in over 100 countries
Key information
| Detail | Information |
|---|---|
| Founded | 1984, Milwaukee, Wisconsin, USA |
| Website URL | www.fiserv.com |
| Phone number | 00 1 262-879-5000 |
| FSCS protected? | No |
| FCA regulated? | Yes |
Pros and Cons of Fiserv
Pros
- Wide range of services suitable for businesses of all sizes
- Extensive experience in financial services technology
- Large global presence
Cons
- Some reports of steep learning curves for some services
- Potentially high fees for smaller businesses
- Customer service may vary by region
Fiserv products and services
Merchant Services
Provides payment processing solutions including mobile payments, online payments, and POS systems. Costs vary depending on the service and scale of the business, with a percentage-based fee on transactions.
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Risk & Compliance
Fiserv offers a suite of risk and compliance solutions to help manage risks associated with fraud, anti-money laundering, and data security. Pricing is bespoke depending on business needs.
Biller Solutions
These services help businesses to deliver e-bills and accept payments from customers through various channels. Fees are customised based on the size and specific requirements of a business.
Lending Solutions
Fiserv offers a broad range of lending solutions that streamline the borrowing process. This includes automated credit decision tools, loan origination software, and loan servicing solutions. Pricing depends on the specific solution and scale of the business.
Financial Crime Risk Management
Fiserv’s advanced solutions help identify and mitigate financial crime risks like money laundering and fraudulent transactions. Pricing is customised based on the specific requirements of the business.
Digital Banking Solutions
Fiserv provides robust digital banking solutions designed to deliver exceptional customer experiences. These solutions include mobile banking, online banking, and payments integration. Pricing is tailored to the size and needs of the business.
Investment Services
Fiserv provides technology solutions for wealth and asset management. It offers a range of services from trading to account processing, data management, and investment analytics. Pricing varies depending on the specifics of the service provided.
Insurance Solutions
Fiserv offers solutions for insurance companies that include policy administration, billing, claims management, and digital engagement tools. Pricing is based on the specific solutions chosen and the scale of the business.
Fiserv reviews
| Source | Rating |
|---|---|
| TrustPilot | 4.0 |
| Google Reviews | 3.5 |
| Reviews.io | 3.7 |
| Average | 3.73 |
Alternatives to Fiserv
Additional considerations
While Fiserv offers a wide range of services, it is critical for businesses to conduct thorough research and consider their specific needs when selecting a financial services technology provider. The provider’s ability to integrate with existing systems, customer service, and pricing are significant factors to consider.
Fiserv company history
Fiserv was founded in 1984 with the goal of providing financial services technology to businesses. Over the past few decades, it has grown into a global leader in its field, with a wide array of products and services designed to meet the varying needs of businesses of all sizes.
FAQ – Fiserv
Yes, Fiserv offers solutions suitable for small to large businesses.
Yes, Fiserv provides 24/7 customer support.
Fiserv is committed to maintaining high security standards to protect its clients’ data.
Fiserv supports major global currencies for its transaction services.
Yes, Fiserv offers solutions customised for various industries, including retail, e-commerce, healthcare, and more.
The nature of contracts can vary depending on the service and the business’s specific needs. It’s best to contact Fiserv directly for accurate information.
Fiserv’s cancellation policies can depend on the specific terms of your contract. It is recommended to review your contract thoroughly or consult with a representative for clarification.
Fiserv has a comprehensive dispute and chargeback management system. They provide assistance and support to navigate through such issues.
Fiserv provides a variety of detailed reports based on the service you use, including transaction reports, financial reports, and risk and compliance reports.
Fiserv’s solutions are designed to integrate with a range of business systems. However, for specific integrations, it’s advisable to consult directly with a Fiserv representative.