Worldline – Services, pricing, comparisons and reviews

Last updated on 29 September 2023

Worldline is a prominent payment service provider that caters to businesses of all scales. In an age dominated by digital transactions, Worldline stands out as a reliable platform.

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This article delves deep into its services, pricing and offers a comprehensive review based on user feedback.

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Headline numbers

  • Founded in 1973
  • Operates in over 30 countries
  • Processes over 20 billion transactions annually
  • Supports more than 350 payment methods

Key information

FeatureDetails
Founded1973, France
Website URLwww.worldline.com
Phone number+44 (0)800 783 3040
FSCS protected?No
FCA regulated?Yes

Pros and cons of Worldline

Pros:

  • Supports a vast array of payment methods
  • Scalable solutions suitable for businesses of all sizes
  • Secure payment gateway with fraud protection
  • Provides both online and in-person payment solutions

Cons:

  • Set-up can be complex for some businesses
  • Some users report delays in payment settlement
  • Customer service may vary based on region

Worldline products and services

E-commerce Payment Solutions

  • Description: A suite of tools designed to facilitate online transactions, enabling businesses to offer seamless checkout experiences for their customers.
  • Features: Supports 3D Secure, PCI-DSS compliant, customizable checkout page, recurrent billing, and subscription management.
  • Costs: Monthly subscription fee starting from £19 (variable depending on business needs).
  • Fees: Transaction fee of 1.5% + 20p per transaction.

Point of Sale (POS) Solutions

  • Description: Physical card terminals suitable for in-store payments, allowing businesses to process contactless, chip & pin, and magstripe transactions.
  • Features: NFC-enabled, supports contactless payments, integration with cash registers, mobile POS options available.
  • Costs: Terminal rental starts from £20/month.
  • Fees: 1.2% for credit card transactions, 0.8% for debit card transactions.

Omnichannel Payment Solutions

  • Description: This bridges the gap between online and in-store transactions, offering a unified solution for businesses that operate on multiple platforms.
  • Features:s reporting, synchronised inventory management, seamless customer experience across platforms.
  • Costs: Pricing varies based on integration complexity.
  • Fees: Standard transaction fees apply, with potential volume-based discounts.

Mobile Payment Solutions

  • Description: Facilitates mobile transactions through apps or mobile browsers, catering to the growing trend of m-commerce.
  • Features: In-app payments, mobile web checkout, QR code payments, digital wallet integrations (Apple Pay, Google Pay, etc.).
  • Costs: Monthly subscription fee starting from £19.
  • Fees: Transaction fee of 1.6% + 15p per mobile transaction.

Fraud Protection and Risk Management

  • Description: Tools and protocols designed to safeguard businesses from fraudulent transactions and security breaches.
  • Features: Real-time fraud screening, chargeback prevention, machine learning risk assessment, customisable risk settings.
  • Costs: Variable based on transaction volume and chosen features.
  • Fees: Included in the standard transaction fees, but specialized services may carry additional costs.

Payment Gateway Integration

  • Description: API solutions that allow businesses to integrate Worldline’s payment gateway directly into their website or app.
  • Features: Direct payment processing, multi-currency support, tokenisation for secure data handling, recurring payments.
  • Costs: One-time integration fee, with monthly maintenance fees based on usage.
  • Fees: Standard transaction fees apply.

Worldline reviews

SourceRating
TrustPilot4.1/5
Google Reviews3.9/5
Reviews.io4.2/5
Average4.1/5
Worldline reviews

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Additional considerations

While Worldline offers an array of solutions, it’s essential for businesses to assess their individual needs, transaction volumes, and preferred payment methods.

Furthermore, consider the total costs, including subscription, transaction fees, and potential hidden charges.

Worldline company history

Founded in 1973 in France, Worldline initially served as a financial transaction processing entity.

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Over the years, acquisitions like Bambora have enabled Worldline to expand its global footprint, catering to businesses with innovative payment solutions.

FAQ

What is Worldline’s core offering?

Worldline provides electronic payment solutions for businesses.

Is Worldline available globally?

Yes, they operate in over 30 countries.

Are there setup fees involved?

This can vary based on the chosen service. It’s best to consult with a Worldline representative.

How secure is Worldline’s payment system?

Worldline complies with the highest security standards, including PCI-DSS, and offers fraud protection mechanisms.

Does Worldline support mobile payments?

Yes, Worldline offers solutions that accommodate mobile payments.

What customer support options are available?

Worldline provides phone support, email support, and has an online help centre.

How does Worldline handle refunds?

Refunds can be processed through their platform, but terms and durations may vary based on your agreement.

Can I integrate Worldline with my current e-commerce platform?

Worldline offers integrations for many popular e-commerce platforms like Magento, WooCommerce, and Shopify.

Are there any volume discounts for high transaction businesses?

Businesses with a high transaction volume should contact Worldline directly for customised pricing.

How does Worldline’s pricing compare with competitors?

While competitive, exact pricing can vary based on specific business needs. It’s best to get a quote and compare with other service providers.

Does Worldline offer solutions for both online and physical stores?

Yes, they provide e-commerce payment solutions as well as POS terminals for in-person transactions.

What currencies does Worldline support?

Worldline supports multiple currencies, making it suitable for international businesses.

How long does it take for payments to be settled?

Typically, funds are settled within 1-3 business days, though this can vary.

Are there any long-term contracts or can I use Worldline on a month-to-month basis?

Worldline offers both long-term contracts and flexible month-to-month options.

Does Worldline offer a sandbox or testing environment?

Yes, Worldline provides a sandbox environment for businesses to test integrations before going live.

What payment methods are supported?

Worldline supports over 350 payment methods including major credit and debit cards, bank transfers, and mobile payment options.

Are there any hidden fees I should be aware of?

It’s crucial to review the contract details. While Worldline is transparent about its pricing, always ensure you understand all potential fees.

How does Worldline handle chargebacks?

Worldline offers support in managing chargebacks, providing businesses with necessary documentation and assistance.

Can I customise the payment gateway to match my website’s branding?

Yes, Worldline allows for customisation to ensure the payment gateway aligns with your brand.

Does Worldline offer analytics or insights on transactions?

Yes, their platform provides detailed analytics, helping businesses understand their sales patterns and customer behaviours.

Note: Always check the Worldline official website or contact the company directly for the most current and accurate answers.

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Reviewed by , Managing Director

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