Opayo – Services, pricing, comparisons and reviews

Last updated on 29 September 2023

Opayo, formerly known as Sage Pay and currently owned by Elavon, stands as one of the leading payment service providers in the UK. This article aims to offer an exhaustive overview of the company, diving deep into its service offerings, pricing structure, customer reviews, and other essential aspects pertinent to UK business owners.

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Headline numbers

  • Over 50,000 businesses using Opayo services
  • Facilitates multi-currency transactions
  • Payment acceptance rate of 97%
  • Advanced fraud prevention tools
  • PCI DSS Level 1 compliant
  • Owned by Elavon, a subsidiary of U.S. Bancorp

Key information

Founded2001, Newcastle, England
Website URLwww.opayo.co.uk
Phone number 0191 313 0299
FSCS protected?No
FCA regulated?Yes

Pros and cons of Opayo

Pros

  • High payment acceptance rate
  • Offers a variety of payment options including cards, online payments, and mobile payments
  • Strong customer service with 24/7 availability
  • Advanced security measures, including PCI compliance and fraud screening
  • Detailed reporting and analytics

Cons

  • May be costly for small businesses
  • Limited customisation capabilities
  • The interface could be more user-friendly

Opayo products and services

Online payments

Opayo’s online payment gateway is a secure platform that enables businesses to accept payments over the Internet. It offers seamless integration with popular e-commerce platforms like Shopify, Magento, and WooCommerce, making it an ideal choice for online retailers.

  • Supports over 25 currencies
  • Real-time reporting available through a dedicated dashboard
  • Fraud prevention features such as 3D Secure
  • Capable of processing thousands of transactions per minute

Costs and fees

  • Monthly fee: £20.00
  • Transaction fee: 10p per transaction
  • No setup fees
  • Optional features may incur additional costs

Face-to-face payments

Opayo offers robust POS terminal solutions for businesses that require in-person payments. The terminals are equipped with state-of-the-art technology to support EMV chip and PIN, as well as contactless payments through NFC technology like Apple Pay and Google Wallet.

  • EMV and NFC compatible
  • Quick on-the-spot settlement often within seconds
  • Terminals can be either countertop or mobile for greater flexibility
  • Battery life designed to last an entire business day for mobile options

Costs and fees

  • Monthly terminal rental: £15.00 per terminal
  • Transaction fee: 1.5% per transaction
  • Setup fee: Variable, depending on requirements

Mobile payments

Opayo’s mobile payment solution offers a dedicated app, allowing businesses to accept payments on the go. Whether you’re operating a food truck, or you’re a tradesperson visiting client locations, this option is designed for flexibility.

  • Supports Android and iOS
  • Integrates with leading shopping carts for seamless operations
  • Offers inventory tracking and real-time reporting features
  • Advanced encryption to ensure the safety of transactions

Costs and fees

  • Monthly fee: £10.00
  • Transaction fee: 1.2% per transaction
  • No setup fee, but a fee for the card reader may apply
  • Additional features may come at an extra cost

With this enhanced detail, businesses should find it easier to gauge which of Opayo’s services are the most suitable for their specific needs.

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From robust online gateways to flexible point-of-sale solutions, Opayo offers a range of products designed to simplify the payment process, albeit with a fee structure that might be more suitable for medium to large enterprises.

Opayo reviews

SourceRating
TrustPilot4.5 out of 5
Google Reviews4.2 out of 5
Reviews.io3.9 out of 5
Average4.2 out of 5
Opayo reviews

Alternatives to Opayo

Additional considerations

  • Contract length: Pay attention to the contract term and any termination fees.
  • Integration: Ensure that Opayo can be easily integrated with your existing business systems.
  • Customer service: Read reviews and perhaps speak to other businesses about their experiences with Opayo’s customer service.

Opayo company history

Founded in 2001 as Protx, the company rebranded as Sage Pay in 2006 following its acquisition by The Sage Group.

In 2019, Elavon acquired the company and it was subsequently renamed Opayo. It has continued to grow, facilitating secure payments for businesses across various industries.

FAQ

What types of payments does Opayo handle?

Opayo can process online, face-to-face, and mobile payments.

Is Opayo FCA regulated?

Yes, Opayo is regulated by the Financial Conduct Authority.

How secure is Opayo’s payment gateway?

Opayo is PCI DSS Level 1 compliant, ensuring the highest level of security.

What are the transaction fees associated with Opayo?

The fees vary based on the type of service you opt for.

Can Opayo handle multi-currency transactions?

Yes, Opayo supports transactions in multiple currencies.

Is Opayo FSCS protected?

No, Opayo is not protected by the Financial Services Compensation Scheme.

How reliable is Opayo’s customer service?

Opayo offers 24/7 customer service to resolve any issues.

Does Opayo offer fraud prevention tools?

Yes, Opayo has advanced fraud prevention measures in place.

How easy is it to integrate Opayo into my existing business operations?

Opayo offers multiple integration options, though some businesses find it less flexible compared to other platforms.

Can I customise Opayo to fit my specific business needs?

Opayo offers limited customisation options.

Does Opayo offer reporting and analytics?

Yes, Opayo provides detailed reporting and analytics to help you understand your payment data.

What is the payment acceptance rate with Opayo?

Opayo boasts a high payment acceptance rate of 97%.

Is there a setup fee for using Opayo’s services?

Generally, there is no setup fee, but it’s best to confirm this based on your specific requirements.

How quickly does Opayo settle transactions?

Settlement times can vary but are generally quick, especially for face-to-face payments.

Can I use Opayo for recurring payments or subscriptions?

Yes, Opayo has functionality to support recurring payments and subscription models.

Is it possible to issue refunds through Opayo?

Yes, issuing refunds is possible and can be done through the Opayo dashboard.

Does Opayo offer any loyalty or rewards programmes?

As of the last update, Opayo does not offer any specific loyalty or rewards programmes.

How does Opayo handle chargebacks?

Opayo has protocols in place to assist businesses in the chargeback process, though it’s important to note that fees may apply.

What technical support does Opayo offer?

Opayo offers 24/7 technical support via phone, email, and online chat.

Is Opayo suitable for small businesses?

While Opayo offers robust features beneficial for businesses of all sizes, the pricing may be a consideration for smaller businesses.

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Reviewed by , Managing Director

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